- Must be outright purchase
- If not satisfied with the feel of the mattress within 30 days from delivery date, can exchange for another model.
- No refunds
- Exchange of model of similar value
- If replacement of higher spec, need to pay the difference
- If choose lower spec, no refund
- Mattress to be return must be in good condition and will not be eligible for exchange if it has any stains, mould, dirt or insect infestation
- Mattress will be collected by Sealy at no cost, provided address is within Sealy’s serviced delivery area (except Langkawi and East Malaysia)
- Must notify Sealy by email at: [address ], with details of original order and proof of purchase and photographic evidence that mattress is undamaged and not soiled or marked
- The mattress must be in donatable and sanitary condition to be eligible for exchange (no stains, tears, burns or soiling including odours)
- The customer may exchange a maximum of one (1) mattress and exchange to be validated by original purchaser’s name, billing and shipping address
- If a mattress is exchanged from an initial order, that customer or shipping address will not be eligible for the 30-day sleep trial on subsequent orders of the mattress
- This Exchange Policy and 30-day sleep trial are only applicable to the Sealy PosturePremier Byron
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